• Broad knowledge of the importance of safe and compliant products and how it contributes to IKEA business and growth agenda • Broad knowledge of IKEA concept, brand objectives, IKEA Culture & Values and vision • Broad knowledge of direction setting, creation of strategic and operational goals and plans as well as follow up on KPIs • Solid and deep knowledge about Country regulations/requirements/ law - especially import law/custom process. • Broad knowledge of IKEA tools, methods, and processes • Broad knowledge of operational plans and goals as well as follow up on KPIs • Good knowledge of change management methods and tools as well as stakeholder management • Broad knowledge of INGKA Group strategies, priorities and business planning process • Good knowledge of change management methods and tools as well as stakeholder management • Good knowledge of the legislation and standards applicable for the IKEA product range within home furnishing and/or Food as well as a good understanding of how to influence these
• Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively contribute to PQR&C plan/output in order to deliver to the common objectives and goals • Lead the product compliance work and team in the retail market, ensuring that we offer safe and compliant Home Furnishing & Food products to our customers. • Lead the dialogue and lobbying with & towards Retail market government on key compliance topics • Lead, network & influence Inter IKEA Range & Supply with the goal to prevent, correct and improve product compliance deviations realized in the retail • Influence the product development process in PDC and Inter IKEA Range & Supply to enable long term sustainable compliance development of the retail market range • Lead range compliance crisis management with local and global stakeholders • Monitor, identify, and report on national regulation, industry standards, health and safety standards • Ensure the end-to end compliance of the IKEA product offer throughout the retail operations • Ensure that market stakeholders are kept informed about product safety and compliance related deviations and/or risks. • Implement common product compliance processes, ways of working, tools and KPI’s, and develop action plans to address any product related non-compliances and risks • Secure processes are in place to ensure timely and qualitative reporting of any product safety or compliance related deviations or incidents to the producer/s • Lead the product safety & compliance deviation and recall processes • Ensure fulfilment of reporting obligations for product safety to local authorities • Establish and maintain good working relationship with national consumer authorities • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) • Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA
ABOUT THIS WORK AREA
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.